Terms & Conditions
Effective Date: 26th July 2026
1. Introduction
Welcome to Falcon Cleaning (“Company”, “we”, “our”, or “us”).
Falcon Cleaning is the business name of Falcon Multi Services LLC, a company registered in the State of New Jersey.
By accessing or using our website (https://falconcleaningusa.com/) or booking any of our services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
2. Company Information
Legal Business Name
Falcon Multi Services LLC
Doing Business As (DBA)
Falcon Cleaning
Website
Phone
+1 (347) 697-4260
Office Address
2500 Wilcrest Dr, Suite 300
Houston, TX 77042
United States
3. Service Areas
Falcon Cleaning currently provides residential and commercial cleaning services in selected areas of:
- New Jersey
- New York
- Houston, Texas
Availability depends on scheduling and service location.
4. Booking Services
Customers may request services through:
- Our website
- Telephone
- Other approved communication channels
Submitting a booking request does not guarantee acceptance. Bookings become confirmed only after review and confirmation by our team.
5. Pricing
Prices displayed on the website are estimates unless otherwise stated.
Final pricing may vary based on:
- Property size
- Number of bedrooms
- Number of bathrooms
- Property condition
- Additional requested services
- Special requirements
Customers will be informed of any pricing changes before work begins.
6. Payments
Payment may be collected through secure third-party payment providers including Stripe or other approved payment processors.
Accepted payment methods may include:
- Credit Cards
- Debit Cards
- Digital Wallets
- Payment Links
- Online Checkout
Falcon Cleaning does not store customers’ payment card information.
7. Cancellations & Rescheduling
Customers may cancel or reschedule appointments by contacting us in advance.
We recommend providing at least 24 hours’ notice.
Late cancellations may be subject to cancellation fees.
8. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Ensure safe access to the property.
- Secure valuables and fragile items.
- Inform us of pets, security systems, or hazards.
- Provide access at the scheduled appointment time.
9. Satisfaction Guarantee
If you are dissatisfied with our cleaning service, please notify us within 24 hours of service completion.
We will make reasonable efforts to resolve the issue, including scheduling a re-clean where appropriate.
Refunds are provided at the Company’s sole discretion.
10. Property Damage
While we exercise reasonable care, accidents can occur.
Customers must report any damage within 24 hours of service completion.
Falcon Cleaning shall not be responsible for:
- Pre-existing damage
- Normal wear and tear
- Damage caused by unstable fixtures or improperly installed items
11. Limitation of Liability
To the maximum extent permitted by law, Falcon Cleaning shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services or website.
12. Website Use
Users agree not to:
- Attempt unauthorized access
- Upload malicious software
- Misuse the website
- Interfere with website functionality
13. Intellectual Property
All website content including logos, text, graphics, images, and design remain the property of Falcon Multi Services LLC unless otherwise stated.
14. Governing Law
These Terms shall be governed by the laws of the State of New Jersey without regard to conflict of law principles.
15. Changes
We reserve the right to modify these Terms at any time.
Updated versions will be posted on this website.
16. Contact
Falcon Multi Services LLC
Doing Business As: Falcon Cleaning
Phone: +1 (347) 697-4260
Email: houston@falconmsl.com